§ help — support

We're here to help you govern and trust intelligent systems.

For support inquiries, technical questions, or general assistance, our team is one email away. Most messages get a response within one to two business days.

response target 1–2 business daysemail team@orchestraengine.comstatus status.ovna.ai
01get in touch

One inbox, named humans.

For all support inquiries, technical questions, implementation guidance, or ongoing customer success topics, reach us at team@orchestraengine.com. Our team typically responds within 1–2 business days.

general support

Questions, configuration, anything else.

The fastest path for technical assistance, implementation guidance, and ongoing customer success management.

team@orchestraengine.com ↗
request a demo

See Ovna in your context.

Book a working session with the team. We'll listen to your needs and walk you through a tailored AI governance setup.

cal.com/orchestra-engine ↗
platform status

Live uptime and incident history.

Real-time availability for the Ovna platform — published independently so you don't have to take our word for it.

status.ovna.ai ↗
privacy & data requests

Access, correction, deletion.

To exercise rights under PIPEDA or applicable privacy law, write to our privacy officer. We respond within 30 days.

team@orchestraengine.com ↗
02frequently asked

What is Orchestra Engine?

Orchestra Engine is The AI Governance Company. We provide Ovna, a comprehensive AI governance platform that helps organizations govern and trust their intelligent systems through features like prompt protection, live alerts, and AI tool registry management.

How does Prompt Protection work?

Before a prompt is sent to an AI tool, it's automatically scanned and any privileged or sensitive information is redacted. The user receives an instant explanation and a redaction preview — ensuring data protection without disrupting workflows.

Who can benefit from Orchestra Engine?

Orchestra Engine is designed for enterprises, law firms, and organizations that need to ensure AI governance, compliance, and data protection across their operations. It's particularly valuable for organizations with multiple departments, clients, or regions requiring unified AI governance.

How do I get started?

Request a demo by clicking Request a demo at the top of the page, or email team@orchestraengine.com to start a conversation. Our team will work with you to understand your needs and set up a tailored AI governance solution for your organization.

What kind of support do you offer?

Comprehensive support including technical assistance, implementation guidance, and ongoing customer success management. Contact us at team@orchestraengine.com for any questions or support needs.

Is my data secure?

Absolutely. Security and privacy are at the core of what we do. Our platform protects sensitive information through automated scanning, redaction, and comprehensive governance controls. We follow industry-leading security practices — AES-256 encryption at rest, TLS/SSL in transit, role-based access control, MFA, and tamper-resistant audit trails. Full detail in Privacy.